Return Policy
SUPPORT
If you are unhappy, send us an email! We will make it right!
We stand by our products 100% and strive to provide the best customer satisfaction.
DO NOT SHIP YOUR RETURN BEFORE FIRST CONTACTING US.
To reach us for help please contact support@realbotanicals.com.
1. RETURN POLICY (30 DAYS, NO-HASSLE)
We offer a 30-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, we’ll provide further instructions. All refunds/exchanges are subject to review, provided at our discretion and if approved, will be returned to the original form of payment. The customer is responsible for the cost of shipping the product back.
Exchanges are made on a case by case basis and are subject to our discretion.
Please do not ship anything back to us without prior approval as the package may be lost or destroyed.
2. REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or a refund will be issued to the original method of payment, within 5-7 business days.
3. LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, you can reach us for help by contacting support@realbotanicals.com
4. SALE ITEMS (IF APPLICABLE)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
5. DAMAGED ITEMS
Sometimes factors like shipping and handling are out of our control and issues like this can happen. We ask that you reach out to us at support@realbotanicals.com within 3 business days and provide as much information as possible, along with photos of the damages.
6. INTERNATIONAL RETURNS
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. It is your responsibility to check and see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are your responsibility.
If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policies.
7. FRAUD & CHARGEBACKS
We take fraud and chargebacks very seriously. Depending on the severity it will result in serious repercussions ranging from disabling your purchase ability, law enforcement involvement, and legal action.
CONTACT
For more information about our refund policy, if you have questions, or if you would like to make a complaint, you can reach us by email at support@realbotanicals.com, or by phone at 1-800-579-9050